Troubleshooting

The login screen shows the wrong organization, or no preconfigured settings

Bridge-link data expires 10 minutes after it is generated. Ask your administrator for a fresh link and install the extension promptly.

Preconfigured package settings apply on first install only and never overwrite an existing configuration. On a browser profile that already had the extension, use a bridge link instead.

Autofill offers nothing on a site

Confirm Autofill is on in Settings.
Confirm you are signed in.
Confirm the item has a Website URL matching the site — matching is by domain.

Launch opens the site but does not sign in

Confirm the item has both a username and a password.
Confirm the URL points at the actual login page, not a landing page.
Multi-step forms need the page to settle between steps.
Launch runs only on allowed domains.

Passkeys do not appear

Passkey Management must be on in Settings.
Your account must allow passkeys.
Passkeys are stored in the personal folder only — they are invisible if the personal vault is hidden for your session.

A share link was lost

Share links are shown once. Generate a new one.

Security Health shows nothing

It covers personal items only. Save passwords or passkeys to your personal folder to populate the metrics.

A tab is missing

Almost always account policy or vault permissions rather than a fault. See Account Policies Affecting the Extension.

The session keeps expiring

Token lifetime is set by your account's authentication method. Contact your account administrator.

An import dropped rows

Check the import summary shown after upload — it reports what was skipped. Common causes: a non-UTF-8 encoding the importer could not decode, and missing required columns. See CSV Password Importer.

Still stuck

Use Settings → Contact Support, which points at your organization's support channel when configured.