| Problem | What to do |
|---|
| Sign-in failed. Check your details and try again. | The app shows this for every rejected sign-in, so check each detail: the method, the email or Access ID, the password, and — for email — the environment. See Signing In on Mobile |
| Too many sign-in attempts | Wait a few minutes before trying again |
| Akeyless could not complete sign-in right now | A temporary service problem. Try again shortly |
| No Login with Gmail or Login with GitHub | These are not offered in the mobile app. Use another method your account supports |
| The SAML or OIDC page does not return to the app | Close the provider window, check your network connection, and start again. If it keeps failing, ask your administrator to confirm your Access ID |
| Sent back to the sign-in screen | Your session expired. Sign in again. Session length is set by your administrator |
| Problem | What to do |
|---|
| The Personal or Health tab is missing | Your account has no personal vault, or you signed in with Access ID, which never shows one. Sign in with another method, or ask your administrator |
| The Corporate tab is missing | Your access role does not include the corporate vault. Ask your administrator |
| An item is missing | Pull down on the list to refresh. Check that no filter is on — a dot on the Filter icon means one is. Search looks in the current area only, so try the other area |
| Edit, Delete or Share is missing | Your access role does not allow it for that item |
| Copying shows Blocked by policy | Your organization does not allow copying corporate secrets |
| Swiping a row does nothing | You are in selection mode. Tap Done or Cancel first |
| Problem | What to do |
|---|
| Akeyless is not offered at all | Check that Akeyless is turned on as your AutoFill provider, and on Android that Chrome is set to Autofill using another service. See AutoFill on iPhone and Android |
| A login is not suggested for a site | The item needs the site's address under Website URLs. On Android, save the shortest address the site uses — example.com matches login.example.com, not the other way round |
| A login is not suggested inside an Android app | Add the website URL androidapp://<package name> to the item |
| A login added on another device does not appear | Open the Akeyless app, or pull down to refresh, so the phone picks it up |
| AutoFill stopped working after signing out | Expected — signing out removes your logins from the phone. Sign in again |
| No AutoFill on an older Android phone | AutoFill needs Android 8.0 or later |
| Problem | What to do |
|---|
| This device isn't supported | The app detected a jailbroken or rooted phone, an emulator, or a modified copy of the app, and erased its local data. Use a supported, unmodified device with the app installed from the App Store or Google Play. See Security and Privacy |
| Screen recordings or screen sharing show a blank or shield screen | Expected — the app hides your vault while the screen is being captured |
| Android screenshots are black | Expected — Android screenshots of the app are blocked |
| Scan QR code does not open the camera | Allow camera access in your phone's settings |
Tap More → Settings → Contact Support. Include the Version shown at the bottom
of the Settings screen, your phone model and its iOS or Android version.
